Cuyahoga Valley Career Center Introduces Online Customer Service Classes with Certificate

Customer Service Classes Produce Results

A small amount of attention to customer service has large benefits, says a leading customer service trainer.  “Customer service classes are highly valued in the professional community,” notes Fred Bayley, who writes, speaks and teaches courses on extraordinary customer service.

Bayley teaches a new online course, called Extraordinary Customer Service, which is sponsored by the Cuyahoga Valley Career Center in Brecksville, OH.   “The online course is relevant for anyone who works in customer service, and it is part of a two course online Certificate in Customer Service,” says Ken Hudiak, Adult Education Program Coordinator at Cuyahoga Valley Career Center.

“Most customer service courses focus only on individual skills,” says Bayley. “But people also need to know how to manage customer service functions, so we include those important skills in our courses,” he notes.   Bayley emphasizes that his students have fun with the subject matter, and gain skills they can use immediately.

Keys to Customer Service begins on February 4, 2013 and Extraordinary Customer Service starts on March 4, 2013.  The courses cost $145 each, or $245 for both courses, with a certificate upon completion. For additional information about Extraordinary Customer Service, or other online courses and certificates, call Ken Hudiak at Cuyahoga Valley Career Center at 440-746-8210 or visit us online at www.cvccworks.edu/OnlineCourses.aspx